Service Agreement

This agreement describes the conditions on the basis of which the services of the PocketBank service are provided. Before using the services of the service, the User must read and accept all the conditions of this agreement. Otherwise, the User cannot use the services of the service.

This agreement is located for public access on the Internet on the page and may be changed unilaterally by the Service Guide without additional notification to the User.

Parties to this agreement are “PocketBank”, hereinafter simply referred to as the “Service” and any individual using the services of the Service, hereinafter referred to as the “User”.

  1. 1.«PocketBank»

    • 1.1


      This is a system for storing cryptocurrencies and fiat money (hereinafter referred to as “funds”), and offering its services for converting and transferring funds using a special software interface for all Users. All links of the type “service”, “PocketBank” or “PocketBankBot” mean PocketExchange OÜ - a company registered in accordance with Estonian law at Harju maakond, Tallinn, Lasnamäe linnaosa, Peterburi tee 47, 11415. Registration number 14164797.

    • 1.2


      This is any individual using the services of the “PocketBank” service.

    • 1.3

      Electronic currency

      A monetary obligation between the developer of a given currency and its user, expressed digitally.

    • 1.4


      A kind of electronic currency, the creation and control of which is based on cryptographic methods.

    • 1.5

      Payment system

      A software and hardware product developed by a third party and representing a mechanism for the implementation of accounting for monetary obligations, as well as the organization of mutual settlements between its users.

    • 1.6

      Service Services

      Operations on input and output of electronic and fiat currencies, as well as other services, information about which is available on the main page of the Service.

    • 1.7


      Transfer of electronic currency from the payer to the recipient.

  2. 2.Introduction

    • 2.1

      This agreement governs the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.

    • 2.2

      This agreement does not cancel the current legislation of the countries of registration and the location of the Service and the User, as well as the contractual relationship between the User and the Payment system (s). If, under the terms of applicable law or other arrangements, the User cannot use the services of the Service, then the use of these services by the User is prohibited by these rules and will be deemed illegal.

    • 2.3

      The service guarantees and ensures the confidentiality of information about the User and his operations. The service can provide this information only at the request of authorized state bodies, officials or representatives of Payment systems if there are legal grounds for this.

  3. 3.Subject of agreement

    • 3.1

      The subject of this agreement is the services for depositing and withdrawing electronic currencies, cryptocurrencies and fiat money, as well as other services described in the window of the Service.

    • 3.2

      The Service offers its services to all Users and does not verify the legality and legality of the User’s ownership of electronic currencies and / or financial means, and does not oversee the operations of the User

    • 3.3

      Payment systems and / or financial institutions are solely responsible for the funds entrusted to them by the User. The Service may not be a party to the agreement between the Payment System and / or financial institution and the User and shall not be liable in any way for the incorrect or unauthorized use of the capabilities of the Service, as well as for the abuse by the User of the functionality of the Service. Mutual rights and obligations of the User and the Payment system and / or financial institution are regulated by relevant agreements.

    • 3.4

      Any completed operation to deposit and withdraw electronic currency, cryptocurrency or fiat money, as well as any other operation offered by the Service to the User, is considered irrevocable, i.e. cannot be canceled by the User after its completion - the receipt by the User of the transaction due to him under previously accepted terms.

    • 3.5

      The Service has the right to suspend or cancel the operation, if the authorized bodies receive information about the unauthorized possession of electronic currencies or financial resources by the User and / or other information that makes it impossible to provide the Service to the User.

    • 3.6

      The service has the right to suspend or cancel an ongoing operation if the user violates the terms of this agreement.

    • 3.7

      The Service has the right to cancel the ongoing operation and return the electronic currencies and / or financial funds contributed by the User without explanation.

    • 3.8

      User agrees:

    • 3.9

      The Service undertakes to take all possible and affordable actions to prevent attempts at illegal trade, financial fraud and money laundering using the services of the Service. These actions include, but are not limited to:

  4. 4.Service Services

    • 4.1

      The order of the Service’s services and the receipt of information on the progress of the transaction by the User are made exclusively through contacts with a representative of the Service.

  5. 5.Service cost

    • 5.1

      Tariffs are determined by the management of the Service and placed in the “ Service Information ”. The Management of the Service has the right to change the tariffs of the Service without additional notification to the Users.

    • 5.2

      In addition to the established prices, the User also reimburses all additional costs for mail, telephone, fax, etc., arising in the course of business relations with the Service.

  6. 6.Taxation

    • 6.1

      The Service is not a tax agent for the User and will not notify the user of its tax costs. The user undertakes to independently pay all taxes required by the tax laws of his place of residence.

    • 6.2

      In case the authorities require the User to pay taxes to the Service or to cover debts arising as a result of the User’s refusal to pay taxes, the User agrees to reimburse the Service for all these payments.

  7. 7.Warranties and liability of the parties

    • 7.1

      The service provides its services on an “as is” basis as described on the pages of the Service website and does not offer any additional guarantees.

    • 7.2

      The Service guarantees the fulfillment of obligations to the User only to the extent of the amounts entrusted to the Service by the User for the operation.

    • 7.3

      The service will make every effort, but does not guarantee that its services will be available around the clock and daily. The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from the inability to gain access to the site and the services of the Service.

    • 7.4

      The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from delays, errors or failures in the conduct of bank payments or electronic transfers.

    • 7.5

      The Service does not bear any responsibility for losses, lost profits and other costs of the User arising from erroneous expectations of the User regarding the tariff rates of the Service, profitability of transactions and other subjective factors.

    • 7.6

      The User guarantees compensation for losses of the Service (management company, managers and employees) in cases of filing claims or claims directly or indirectly related to the use of the services of the Service by the User, with the exception of losses caused by the guilty (intentional or reckless) actions of the Service itself.

    • 7.7

      The user guarantees that he is the owner or has the legal basis for the disposal of the amounts used in his transactions.

    • 7.8

      User agrees not to falsify communication flows associated with the operation of the Service.

    • 7.9

      The user acknowledges that the content of the Service website is protected by the legislation on the protection of property rights, intellectual property and copyrights. Unauthorized use of this content is illegal.

  8. 8.Our contact details

    • 8.1

      You can chat with PocketBank employees at any time of the day in online chat on You can also send an email to [email protected] You can contact the support service at Telegram @PocketBank_support.

  9. 9.Force Majeure

    • 9.1

      Neither the User nor the Service will be liable to each other for delays or non-fulfillment of their obligations resulting from force majeure circumstances, including natural disasters, fire, floods, terrorist acts, changes of power, civil unrest, as well as refusals of payment systems, power supply systems, communication networks and Internet service providers.